{
  "id": 1950857,
  "title": "Monzo down as some users unable to make card payments or transfers",
  "url": "https://urgent.news/2026/08/19/monzo-down-as-some-users-unable-to-make-card-payments-or-transfers",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-19T14:13:33.000Z",
  "source": {
    "name": "BBC Business",
    "slug": "bbc-business",
    "url": "https://www.bbc.co.uk/news/articles/cwyrvxvl1eeo?at_medium=RSS&at_campaign=rss"
  },
  "original_language": "en",
  "account": "Monzo users are currently experiencing difficulties with their card payments and transfers due to a technical issue within the banking service. The company acknowledged the problem on social media platform X, stating that they had identified the issue and activated a temporary backup service, Monzo Stand-in. This measure allowed users to continue making transactions, including card payments, sending and receiving bank transfers. However, some Monzo users reported that the backup service was not functioning as expected, preventing them from using their cards for transactions. The company assured its customers that they were working diligently to roll out a fix and restore full service as quickly as possible. Monzo, a British digital bank founded in 2015, has over 16 million customers worldwide, offering a mobile-first banking experience. Despite the ongoing issue, the company stated that users could still access certain features through the Monzo Stand-in service, such as making card payments, withdrawing cash, freezing their card, and sending and receiving bank transfers.",
  "summary": "The digital bank said it was \"rolling out a fix and moving quickly\" to get the service working again",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "BBC News",
        "title": "Monzo down as some users unable to make card payments or transfers",
        "url": "https://urgent.news/2026/08/19/monzo-down-as-some-users-unable-to-make-card-payments-or-transfers-1955964",
        "published": "2026-08-19T14:13:33.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}