{
  "id": 19488082,
  "title": "FNB blames third-party bank for duplicate transactions",
  "url": "https://urgent.news/2026/11/11/fnb-blames-third-party-bank-for-duplicate-transactions",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-11T11:12:38.000Z",
  "source": {
    "name": "ITWeb",
    "slug": "itweb",
    "url": "https://www.itweb.co.za/article/fnb-blames-third-party-bank-for-duplicate-transactions/DZQ58MV8W88vzXy2"
  },
  "original_language": "en",
  "account": "First National Bank (FNB) has resolved a duplicate transaction issue affecting some of its customers. The bank attributes the problem to a settlement error involving a third-party acquiring bank. FNB issued a statement to ITWeb regarding the matter.\n\nThe duplicate transactions occurred due to a problem with a settlement file provided by the third-party acquiring bank. These transactions were related to purchases made at various merchants and impacted several of FNB's customers over a period of several days. The bank has stated that the third-party acquirer has since submitted the necessary reversals for these transactions, and they have been successfully processed.\n\nWhile FNB did not disclose the exact number of affected customers or the total value of the duplicate transactions, the bank emphasized that it is monitoring the remediation process. They are committed to ensuring that customers did not suffer any financial losses or have their credit records adversely affected by the incident.\n\nFNB stated that their priority remains to mitigate the risk of any financial loss or adverse credit record implications for affected customers. They have advised those seeking assistance to contact them through various channels, such as calling the number on the back of their bank cards, using Secure Chat on the FNB app, or reaching out through other banking channels.\n\nFNB expressed sincere apologies to the affected customers for the inconvenience caused by this incident.",
  "summary": "The bank reverses duplicate virtual card transactions that appeared on some customers’ accounts over several days.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}