{
  "id": 19456578,
  "title": "Call centers on strike, unions raise alarm over 13,000 jobs",
  "url": "https://urgent.news/2026/11/11/call-center-in-sciopero-lallarme-dei-sindacati-su-13mila-posti",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-11T06:02:01.000Z",
  "source": {
    "name": "Il Sole 24 Ore",
    "slug": "il-sole-24-ore",
    "url": "https://www.ilsole24ore.com/art/call-center-sciopero-l-allarme-sindacati-13mila-posti-AJbPzkBC"
  },
  "original_language": "it",
  "account": "Italy's call center sector is facing a crisis, with around 5,000 job losses in ongoing disputes and another 10,000 at risk. According to Slc Cgil, Fistel Cisl, and Uilfpc Uil, automation and artificial intelligence could make 30% of the sector's 43,000 workers structurally redundant, equivalent to 13,000 jobs. The unions have signed around 10 agreements on social safety nets for 15,000 workers and are calling for a permanent government table with industry stakeholders to address the crisis. They propose measures such as limiting price competition in tenders, guaranteeing workers' hours and seniority in the event of contract changes, and providing training and support for workers to adapt to new technologies.",
  "summary": "About 5,000 redundancies in cases already opened, other crises on the horizon involving 10,000 employees. It is with these numbers that outsourced call centers go on a national strike.",
  "key_points": [
    "5,000 workers in disputes and 10,000 in crisis call for national strike",
    "13,000 call center positions threatened by automation and AI",
    "Unions demand social amortization, requalification, and solidarity fund"
  ],
  "editors_take": "The rapid automation of customer inquiries by major corporations threatens the job security of thousands of workers, forcing a massive structural shift toward digitalized tasks and professional requalification.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}