{
  "id": 19428007,
  "title": "S$180 for supper? Singapore porridge eatery denies overcharging 10 diners, apologises over missing bill breakdown",
  "url": "https://urgent.news/2026/11/11/s-180-for-supper-singapore-porridge-eatery-denies-overcharging-10",
  "topic": "world",
  "section": "World",
  "published": "2026-11-11T01:47:02.000Z",
  "source": {
    "name": "Malay Mail",
    "slug": "malay-mail-malaymail",
    "url": "https://www.malaymail.com/news/singapore/2026/11/11/s180-for-supper-singapore-porridge-eatery-denies-overcharging-10-diners-apologises-over-missing-bill-breakdown/242782"
  },
  "original_language": "en",
  "account": "On November 11, Singapore porridge eatery Heng Long Teochew clarified it had not overcharged a group of 10 diners, despite claims to the contrary. The incident at the Katong 240 outlet prompted the establishment to post an Instagram update on October 28, responding to a customer's concerns. The unhappy customer alleged his group was given a single receipt for S$180, which he claimed included a meal served across two tables.\n\nHeng Long Teochew acknowledged Monday that it had failed to promptly provide the diners with an itemised receipt, admitting it was a \"lapse in our service management.\" The eatery expressed sincere regret, apologising to the customers. However, it maintained that the charges were in line with the menu prices, noting that some seafood items were charged at market rates.\n\nThe eatery's statement attached an October 28 receipt showing the diners had been charged S$23 and S$20 for two fish dishes, along with other items totaling S$181. Heng Long Teochew emphasized that the food items were for 10 people. In its comments, the eatery vowed to improve its cashier system and train new staff more effectively.",
  "summary": "SINGAPORE, Nov 11 — Singapore eatery Heng Long Teochew Porridge clarified on Monday that it did not overcharge a g...",
  "key_points": [
    "Singapore porridge eatery Heng Long Teochew denied overcharging 10 diners",
    "The eatery posted Instagram update on October 28 to clarify receipt issue",
    "Heng Long Teochew apologized for missing bill breakdown and vowed improvements"
  ],
  "editors_take": "The failure to provide an itemised receipt transforms a pricing dispute into a service management crisis, forcing the eatery to overhaul its cashier systems and staff training protocols.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}