{
  "id": 19300282,
  "title": "People and partnerships power Hang Seng’s fintech innovation",
  "url": "https://urgent.news/2026/11/10/people-and-partnerships-power-hang-sengs-fintech-innovation",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-11-10T07:00:12.000Z",
  "source": {
    "name": "SCMP Business",
    "slug": "scmp-business",
    "url": "https://www.scmp.com/presented/business/topics/hang-sengs-inclusive-fintech-future/article/3373876/people-and-partnerships-power-hang-sengs-fintech-innovation"
  },
  "original_language": "en",
  "account": "At Hong Kong FinTech Week 2026, Hang Seng Bank showcased its commitment to technology and innovation with a dedicated exhibition booth. The bank's presence at the event, held on 2-3 November at the Hong Kong Convention and Exhibition Centre, aimed to engage customers, industry partners, and other stakeholders while highlighting its innovation in wealth management, commercial banking, digital assets, and investment.\n\nUnder the theme \"Shape the Future of Banking,\" Hang Seng emphasized its 90 years of experience in Hong Kong and its ability to connect technology companies, academic institutions, and regulators to create practical innovation. The bank's executives participated in discussions on AI, data, digital assets, and other forces reshaping financial services.\n\nHang Seng's focus on AI as a strategic imperative was evident, with Chief Information Officer Forrest Chai noting the bank's efforts to scale these technologies for tangible value creation. Personalization was a key benefit for customers, with data and AI enabling hyper-personalized experiences from the outset. These advancements could translate into services tailored to individual needs, financial circumstances, preferences, and digital confidence levels.\n\nBuilding Hong Kong's innovation ecosystem was a central aspect of Hang Seng's participation. The bank collaborates with HKSTP, Cyberport, universities, regulators, and technology companies to advance research, support fintech development, and contribute to Hong Kong's growth as an international innovation and technology hub. This collaboration extends beyond FinTech Week, with Hang Seng and HKSTP launching the second cohort of their Living Lab program in April 2026, focusing on applying AI to real-world retail and commercial banking scenarios.\n\nInteractive exhibits at the Hang Seng booth offered visitors a practical introduction to technologies shaping modern banking. A humanoid table tennis robot connected the bank's support for local sports with AI-powered wealth management experiences, while other exhibits demonstrated digital alternatives to traditional passbook updates and explored bond tokenization. For business customers, the booth featured digital banking solutions supporting companies at various stages of growth.\n\nHang Seng Indexes introduced ThemeFinder, a GenAI-enabled solution co-developed with Cyberport and a local start-up, designed to transform investment ideas into thematic indexes. Visitors could create simulated personalized indexes and compare their performance against the Hang Seng Technology Composite Index.\n\nLooking ahead, Hang Seng's next phase of banking will rely on technological innovation and collaboration to meet evolving customer needs. Managing Director and Head of Global Payments Solutions Gloria Yung emphasized the convergence of digital and tokenized payments as a transformative force, with Hang Seng acting as a payment ecosystem catalyst rooted in Hong Kong. The bank will continue connecting people, ideas, and expertise to make financial services more accessible, relevant, and useful to individuals, investors, and businesses.",
  "summary": "[The content of this article has been produced by our advertising partner.] From AI-powered investment tools to a table tennis challenge against a robot, Hang Seng Bank brought technology to life at Hong Kong FinTech Week 2026. The bank marked its debut at the annual gathering of financial and technology leaders with a dedicated exhibition booth. Held at the Hong Kong Convention and Exhibition…",
  "key_points": [
    "Hang Seng Bank showcased fintech innovation at Hong Kong FinTech Week 2026.",
    "Emphasized AI as strategic imperative for tangible value creation.",
    "Collaborated with HKSTP, Cyberport, universities, regulators, and tech firms to advance fintech."
  ],
  "editors_take": "By integrating AI and digital assets through strategic partnerships, Hang Seng is transitioning from a traditional lender to a central catalyst within Hong Kong's evolving financial technology ecosystem.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}