{
  "id": 19284445,
  "title": "Safaricom speaks out after customers report missing M-PESA transaction alerts",
  "url": "https://urgent.news/2026/11/10/safaricom-speaks-out-after-customers-report-missing-m-pesa",
  "topic": "world",
  "section": "World",
  "published": "2026-11-10T03:52:38.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-speaks-out-after-customers-report-missing-m-pesa-transaction-alerts"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has acknowledged delays affecting M-PESA SMS notifications after customers complained about missing transaction messages, one-time passwords (OTPs), and account balance alerts. The telecommunications company on Tuesday, November 10, 2026, confirmed that it was aware of the problem and said its technical team was working to address the delays. The response followed a complaint by […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}