{
  "id": 1928076,
  "title": "IndiGo flyers alert! Unable to book tickets, check-in? Airlines reports reservation platform issues: What you can do",
  "url": "https://urgent.news/2026/08/19/indigo-flyers-alert-unable-to-book-tickets-check-in-airlines-reports",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-19T11:56:11.000Z",
  "source": {
    "name": "Live Mint",
    "slug": "live-mint",
    "url": "https://www.livemint.com/news/india/indigo-flyers-alert-unable-to-book-tickets-check-in-airline-reports-reservation-platform-issues-what-you-can-do-11787140101344.html"
  },
  "original_language": "en",
  "account": "IndiGo, India's largest airline by market share, is currently experiencing technical issues with its reservation platform. Some passengers have reported being unable to book flights or complete online check-in. The airline is working with a technology partner to resolve the disruption, but the specifics of the issue have not been disclosed. Several passengers have taken to social media to express their frustrations, with some stating that customer service representatives were also unable to assist due to server problems. IndiGo advised urgent travelers to contact its call center, while those with later journeys were instructed to try the website or app again after some time. This latest disruption follows a similar issue in December when poor pilot roster planning led to around 4,500 flight cancellations, causing tens of thousands of passengers to be stranded. Despite the recent problems, IndiGo remains the dominant player in India's domestic aviation market, holding nearly 60% of the market share. However, the company's financial performance has been mixed, with a consolidated loss of ₹238 crore in the first quarter of fiscal 2026-27, compared to a net profit of ₹20,496 crore in the same period the previous year.",
  "summary": "IndiGo, said on Wednesday (18 August) that it was facing intermittent problems with its core reservation system, leaving some passengers unable to book flights or complete online check-in.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Business Standard IN",
        "title": "IndiGo reservation platform issues disrupt some bookings, check-in",
        "url": "https://urgent.news/2026/08/19/indigo-reservation-platform-issues-disrupt-some-bookings-check-in",
        "published": "2026-08-19T13:26:11.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}