{
  "id": 19210762,
  "title": "Companies Are Pouring Money Into Customer-Service Technology. Only 4% Are Getting the Returns They Expected",
  "url": "https://urgent.news/2026/11/09/companies-are-pouring-money-into-customer-service-technology-only-4",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-09T20:00:00.000Z",
  "source": {
    "name": "Inc.",
    "slug": "inc",
    "url": "https://www.inc.com/tomas-gorny/companies-are-pouring-money-into-customer-service-technology-only-4-are-getting-the-returns-they-expected/91433464"
  },
  "original_language": "en",
  "account": null,
  "summary": "They all have one thing in common.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}