{
  "id": 19127139,
  "title": "SBI told to compensate 68-year-old customer",
  "url": "https://urgent.news/2026/11/09/sbi-told-to-compensate-68-year-old-customer",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-09T08:29:19.000Z",
  "source": {
    "name": "The Economic Times",
    "slug": "the-economic-times",
    "url": "https://economictimes.indiatimes.com/news/new-updates/sbi-told-to-refund-rs-1-59-lakh-with-9-interest-after-68-year-old-who-never-activated-his-atm-card-lost-money-through-multiple-aeps-transactions/articleshow/135675990.cms"
  },
  "original_language": "en",
  "account": "A 68-year-old State Bank of India (SBI) customer, Dilip Chatwani, lost nearly Rs 1.6 lakh from his savings account due to unauthorized Aadhaar Enabled Payment System (AePS) transactions. The District Consumer Disputes Redressal Commission in Rajkot has ordered SBI to fully refund the amount, including 9% annual interest and Rs 10,000 for litigation expenses. The commission held the bank accountable for service deficiencies and delays in addressing Chatwani's complaint. Chatwani, who had never activated his ATM card or used internet or mobile banking, discovered the unauthorized withdrawals on September 26, 2023, and reported them to the SBI branch and the cyber crime cell on the same day. The commission found SBI guilty of deficiency in service and directed the bank to credit Rs 1,59,999 to Chatwani's account with 9% annual interest from the date of the complaint to its repayment, along with Rs 10,000 for litigation expenses.",
  "summary": null,
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}