{
  "id": 1908732,
  "title": "The screenshot economy: Why every customer interaction now lives forever",
  "url": "https://urgent.news/2026/08/19/the-screenshot-economy-why-every-customer-interaction-now-lives",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-19T09:50:14.000Z",
  "source": {
    "name": "3News",
    "slug": "3news",
    "url": "https://3news.com/opinion/the-screenshot-economy-why-every-customer-interaction-now-lives-forever"
  },
  "original_language": "en",
  "account": null,
  "summary": "A decade ago, dissatisfied customers typically complained to family members or a few close friends.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}