{
  "id": 19071422,
  "title": "Sogang University tops university category in service quality index for 13th straight year",
  "url": "https://urgent.news/2026/11/09/sogang-university-tops-university-category-in-service-quality-index-19071422",
  "topic": "world",
  "section": "World",
  "published": "2026-11-09T02:47:02.000Z",
  "source": {
    "name": "The Korea Times",
    "slug": "the-korea-times-koreatimes",
    "url": "https://www.koreatimes.co.kr/southkorea/education/20261109/sogang-university-tops-university-category-in-service-quality-index-for-13th-straight-year"
  },
  "original_language": "en",
  "account": null,
  "summary": "Sogang University has maintained its top spot in the university category for the 13th consecutive year in the Korean Standard-Service Quality Index (KS-SQI) survey, conducted by the Korean Standards Association (KSA). The university achieved an impressive overall score of 86.5 points, consistently excelling in areas such as accuracy, friendliness, and social value. The survey, which covered 238 organizations across 58 general and platform service industries, was held on Wednesday at the Grand Ballroom of Signiel Seoul in Lotte World Tower, attracting around 200 attendees. The KS-SQI is a service quality measurement model jointly developed by the KSA and Seoul National University’s Institute of Management Research, serving as a comprehensive measure of service quality nationwide since 2000.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}