{
  "id": 1880922,
  "title": "Johor to fast-track public complaints with new two-way system",
  "url": "https://urgent.news/2026/08/19/johor-to-fast-track-public-complaints-with-new-two-way-system",
  "topic": "world",
  "section": "World",
  "published": "2026-08-19T06:00:27.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/regional/2026/08/1514409/johor-fast-track-public-complaints-new-two-way-system"
  },
  "original_language": "en",
  "account": null,
  "summary": "KULAI: Johor will introduce a two-way integrated public complaints system by year-end to speed up action on issues raised by residents, including road damage, potholes, drainage problems and other public infrastructure defects.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}