{
  "id": 18781709,
  "title": "Saudi health leaders win two gold awards for customer experience in London",
  "url": "https://urgent.news/2026/11/07/saudi-health-leaders-win-two-gold-awards-for-customer-experience-in",
  "topic": "world",
  "section": "World",
  "published": "2026-11-07T20:12:13.000Z",
  "source": {
    "name": "Ajel English",
    "slug": "ajel-english",
    "url": "https://english.ajel.sa/saudi-arabia/btxalfpvq"
  },
  "original_language": "en",
  "account": "Two distinguished Saudi health officials earned gold awards for exceptional customer experience leadership at the prestigious 2026 International Customer Experience Awards (ICXA) in London. Dr. Ibrahim bin Saleh Bani Hemim, representing the Ministry of Health’s Najran branch, was named the gold recipient in the Customer Experience Leader of the Year category. Abdulrahman bin Dubay Al-Harbi, CEO of the Madinah Health Cluster, secured the gold award for organizations exceeding 1,000 employees. This accomplishment stands out in a field of global competitors, showcasing Saudi Arabia's top healthcare talent and aligning with the objectives of the Health Sector Transformation Program and Saudi Vision 2030.",
  "summary": "Saudi health officials secured two gold awards at the 2026 International Customer Experience Awards in London, competing against global leaders.",
  "key_points": [
    "Saudi health leaders win gold awards at ICXA in London",
    "Dr. Ibrahim bin Saleh Bani Hemim honored as Customer Experience Leader of the Year",
    "Abdulrahman bin Dubay Al-Harbi wins award for organizations over 1,000 employees"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}