{
  "id": 18671836,
  "title": "Bank Rakyat assures customers data safe amid website disruption",
  "url": "https://urgent.news/2026/11/07/bank-rakyat-assures-customers-data-safe-amid-website-disruption",
  "topic": "world",
  "section": "World",
  "published": "2026-11-07T08:13:51.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nation/2026/11/1572829/bank-rakyat-assures-customers-data-safe-amid-website-disruption"
  },
  "original_language": "en",
  "account": "KUALA LUMPUR - Bank Rakyat has reassured customers that their personal data, banking information, and savings are secure despite an ongoing disruption affecting access to its corporate website. The issue, stemming from a technical problem with a third-party service provider, has not impacted the bank's core banking systems or operations. In a statement, Bank Rakyat affirmed that customer data and finances remain safe and have not been compromised. Efforts are underway to restore website access, and customers can continue banking transactions via alternative channels such as the iRakyat website, mobile app, BRICK, QR2E, and i-bizRAKYAT. The bank apologized for the inconvenience and thanked customers for their patience. Further updates on the situation will be provided as more information becomes available. Bank Rakyat remains committed to prioritizing customer security and interests.",
  "summary": "KUALA LUMPUR: Bank Rakyat has assured customers that their personal data, banking information and savings remain secure despite an ongoing disruption affecting access to its corporate website.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Malay Mail",
        "title": "Bank Rakyat blames third-party glitch for website outage, says customer funds and data safe",
        "url": "https://urgent.news/2026/11/07/bank-rakyat-blames-third-party-glitch-for-website-outage-says",
        "published": "2026-11-07T07:41:44.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}