{
  "id": 1863728,
  "title": "Bus takes different route, passenger misses flight; commission orders Rs 73K payout",
  "url": "https://urgent.news/2026/08/19/bus-takes-different-route-passenger-misses-flight-commission-orders",
  "topic": "world",
  "section": "World",
  "published": "2026-08-19T04:06:16.000Z",
  "source": {
    "name": "Times of India",
    "slug": "times-of-india",
    "url": "https://timesofindia.indiatimes.com/legal/news/bus-takes-different-route-passenger-misses-flight-consumer-commission-orders-rs-73000-payout/articleshow/133336903.cms"
  },
  "original_language": "en",
  "account": "On October 26, 2025, a passenger traveling from Adoni to Bengaluru faced a setback when the bus he booked with Greenline Travels took a different route, causing him to miss his flight. The district consumer commission in Andhra Pradesh ordered Greenline Travels to pay Rs 73,000 for the inconvenience and mental anguish caused. The passenger had booked an IndiGo flight from Bengaluru to Delhi, scheduled to depart at 10:50 am, but missed it due to the bus delay. The bus, which was supposed to reach Bengaluru at 5 am, arrived at Devanahalli Toll Cross at around 11:30 am, making the passenger miss his flight. The commission noted that the company had no valid reason for changing the route or the substantial delay. While minor delays in road transport are expected, the unexplained delay caused the passenger to miss his pre-booked flight, resulting in a failure to provide service with reasonable care. The passenger received compensation for the unused IndiGo ticket, replacement flight, accommodation expenses, and mental agony, totaling Rs 73,000.",
  "summary": "A consumer commission ordered Greenline Travels to pay compensation for a significant delay. The bus company's route deviation caused a passenger to miss his flight to Delhi. The complainant was pursuing an M.Phil. and needed to reach Delhi for his course. The commission found the company deficient in service for the unexplained delay. Greenline Travels must pay Rs 73,000 for flight,…",
  "key_points": [
    "Passenger missed IndiGo flight due to bus delay",
    "Greenline Travels ordered to pay Rs 73,000",
    "Commission found unexplained route change unacceptable"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}