{
  "id": 18589890,
  "title": "BMO Turns to Agentic AI to Resolve Card Issues",
  "url": "https://urgent.news/2026/11/06/bmo-turns-to-agentic-ai-to-resolve-card-issues",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-06T23:13:58.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/news/artificial-intelligence/2026/bmo-turns-to-agentic-ai-to-resolve-card-issues/"
  },
  "original_language": "en",
  "account": null,
  "summary": "BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems as they assist clients who contact BMO’s Virtual Connect contact […] The post BMO Turns to Agentic AI to Resolve…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}