{
  "id": 18458977,
  "title": "Safaricom reveals how to speak to a human agent without going through automated menus",
  "url": "https://urgent.news/2026/11/06/safaricom-reveals-how-to-speak-to-a-human-agent-without-going-through",
  "topic": "world",
  "section": "World",
  "published": "2026-11-06T07:06:59.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/news/safaricom-reveals-how-to-speak-to-a-human-agent-without-going-through-automated-menus"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has revealed how customers can bypass its automated customer-care menus and speak directly to human agents as complaints mount over difficulties accessing assistance through its call centre. The telecommunications company says prepaid subscribers calling its customer-care line can press 0 directly from the main menu to be placed in a queue for a human […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}