{
  "id": 18447398,
  "title": "Mobile phone service quality in certain areas of Rawalpindi, Islamabad not up to mark: PTA",
  "url": "https://urgent.news/2026/11/06/mobile-phone-service-quality-in-certain-areas-of-rawalpindi-islamabad",
  "topic": "world",
  "section": "World",
  "published": "2026-11-06T01:59:46.000Z",
  "source": {
    "name": "Dawn - Pakistan",
    "slug": "dawn-pakistan",
    "url": "https://www.dawn.com/news/2042417/mobile-phone-service-quality-in-certain-areas-of-rawalpindi-islamabad-not-up-to-mark-pta"
  },
  "original_language": "en",
  "account": "Islamabad's Pakistan Telecommunication Authority (PTA) has unveiled deficiencies in mobile phone call quality and internet services in select regions of Rawalpindi and Islamabad. On Thursday, the PTA initiated a targeted field inspection campaign to gauge and enhance mobile phone service quality. Initial findings indicated generally satisfactory voice and data services across most inspected areas. This follow-up assessment came after a barrage of consumer complaints regarding mobile telephony and data services in Rawalpindi and Islamabad. PTA Chairman Hafeezur Rehman spearheaded the initiative, joined by authoritative figures including directors general and senior officials. The team journeyed across diverse regions of the twin cities to evaluate 4G coverage, voice call success rates, mobile internet speeds, and the performance of overall mobile networks. Simultaneously, representatives from mobile phone operators, media, and some complainants joined the PTA team during the inspection. Three specialized teams were dispatched to scrutinize different locales in Islamabad and Rawalpindi. The first team evaluated mobile services at Islamabad International Airport, Srinagar Highway, and surrounding regions, while the second team scrutinized network performance along the Islamabad Expressway from the city to Rawat T-Chowk. The third team covered Murree Road, Rawal Road, and areas adjacent to the Old Airport in Rawalpindi. Notably, representatives from the Ministry of Information Technology, PTA, and mobile operators such as Jazz, Zong, and Ufone participated in the inspection campaign. On the spot, PTA Chairman Hafeezur Rehman issued directives to mobile operator representatives to rectify the identified issues and boost service delivery. Additionally, telco representatives informed media and the PTA about intermittent distortions in telephony and data services in specific towers. This disturbance occurred due to the telecom sector's ongoing upgrades from 3G to 4G and from 4G to 5G, involving the installation of new equipment and the spectrum's technical sinking. The transitional phase often results in a temporary decline in service quality.",
  "summary": "ISLAMABAD: The Pakistan Telecommunication Authority (PTA) has identified shortcomings in call quality of mobile phones and internet services in certain areas in Rawalpindi and Islamabad. The Pakistan Telecommunication Authority (PTA) on Thursday launched a special field inspection campaign to assess and improve the quality of mobile phone services. According to the initial assessment, mobile…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}