{
  "id": 183642,
  "title": "Hit by T-Mobile's outage? You can get up to $80 in credit - here's how",
  "url": "https://urgent.news/2026/08/05/hit-by-t-mobiles-outage-you-can-get-up-to-80-in-credit-heres-how",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-05T17:18:59.000Z",
  "source": {
    "name": "ZDNet",
    "slug": "zdnet",
    "url": "https://www.zdnet.com/article/t-mobile-outage-credit/"
  },
  "original_language": "en",
  "account": "T-Mobile recently experienced a nationwide outage that left many subscribers unable to connect to their phones. The issue was resolved by the end of the day, but some customers were still experiencing scattered outages according to Downdetector. As compensation for the inconvenience, T-Mobile offered bill credits to affected customers. One subscriber reportedly received $80, while others received $60, with most credits ranging from $10 to $15. To request a credit, customers should contact T-Mobile customer service and politely explain how the outage impacted their work or business. If the initial offer is insufficient, they should persist and ask to speak to a supervisor to potentially receive a larger credit.",
  "summary": "T-Mobile customers affected by the outage in July have been requesting credit. Though $10 is standard, the more persistent you are, the more you may be able to get.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "9to5Mac",
        "title": "T-Mobile outage could see you snag $10 to $80 in compensation",
        "url": "https://urgent.news/2026/08/04/t-mobile-outage-could-see-you-snag-10-to-80-in-compensation",
        "published": "2026-08-04T13:19:45.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}