{
  "id": 18273137,
  "title": "O2 sent me a faulty iPhone and it still hasn't fixed or replaced it... I've been waiting 18 months: CRANE ON THE CASE",
  "url": "https://urgent.news/2026/11/05/o2-sent-me-a-faulty-iphone-and-it-still-hasnt-fixed-or-replaced-it",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-05T07:00:49.000Z",
  "source": {
    "name": "This Is Money",
    "slug": "this-is-money",
    "url": "https://www.thisismoney.co.uk/money/bills/article-16245323/O2-sent-faulty-iPhone-fixed-replaced-Ive-waiting-18-months-CRANE-CASE.html?ns_mchannel=rss&ns_campaign=1490&ito=1490"
  },
  "original_language": "en",
  "account": null,
  "summary": "This has been going on for 18 months. I've contacted O2 repeatedly but they say my model of phone is now out of stock and I need to sign a new, pricier contract.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}