{
  "id": 18269454,
  "title": "No water found in RON95 so far, but Petron and Caltex are offering goodwill payment to motorists with damaged engines",
  "url": "https://urgent.news/2026/11/05/no-water-found-in-ron95-so-far-but-petron-and-caltex-are-offering",
  "topic": "world",
  "section": "World",
  "published": "2026-11-05T07:15:45.000Z",
  "source": {
    "name": "Malay Mail",
    "slug": "malay-mail",
    "url": "https://www.malaymail.com/news/malaysia/2026/11/05/no-water-found-in-ron95-so-far-but-petron-and-caltex-are-offering-goodwill-payment-to-motorists-with-damaged-engines/242064"
  },
  "original_language": "en",
  "account": "KUALA LUMPUR, Nov 5 — Petron and Caltex have started goodwill payments to motorists whose engines were damaged due to complaints of contaminated RON95 petrol, the Dewan Rakyat was informed today. Domestic Trade and Cost of Living Minister Armizan Mohd Ali announced the goodwill measures for verified complaints while investigations continue. \"Caltex and Petron have launched customer recovery programmes offering compensation on a goodwill basis based on established criteria, without admitting any wrongdoing or liability at this point,\" he stated during Ministers' Question Time. The minister addressed Abdul Latiff Abdul Rahman (PN-Kuala Krai) who requested the Chemistry Department's findings on RON95 samples gathered from five states and oil depots, as well as steps to restore consumer confidence and compensate affected motorists. Preliminary analysis of 43 petrol samples by the Chemistry Department found no evidence of water contamination, with water content recorded below 0.05 per cent, the lab's minimum detection limit. Further tests are ongoing, and a full report will be released once completed. Of the 262 RON95 samples collected from eight states and three depot locations since complaints began on Oct 3, no water contamination was detected so far, but other foreign substances and fuel formulation during the specified period are being examined. Both companies have also sent samples to their own laboratories, including overseas ones, for additional testing. Armizan emphasized that the incidents are not isolated cases, despite their concentration in specific locations and periods, particularly in Kedah and Penang. Some affected petrol stations have remained closed. The ministry is benchmarking Malaysia's fuel quality standards and supply chain monitoring practices against those of Singapore, the United Kingdom, and Australia. Motorists unhappy with the compensation can seek further avenues, such as formal complaints to the ministry, civil suits, or referral to the Tribunal for Consumer Claims Malaysia.",
  "summary": "KUALA LUMPUR, Nov 5 — Petron and Chevron, which operates the Caltex brand, have begun making goodwill payments to...",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 5,
    "also_reported_by": [
      {
        "outlet": "The Vibes",
        "title": "Armizan: Petron, Caltex offer goodwill payments for verified RON95-related vehicle damage claims",
        "url": "https://urgent.news/2026/11/05/armizan-petron-caltex-offer-goodwill-payments-for-verified-ron95",
        "published": "2026-11-05T03:13:00.000Z"
      },
      {
        "outlet": "Free Malaysia Today",
        "title": "Caltex, Petron begin paying motorists over RON95 damage claims",
        "url": "https://urgent.news/2026/11/05/caltex-petron-begin-paying-motorists-over-ron95-damage-claims",
        "published": "2026-11-05T03:25:00.000Z"
      },
      {
        "outlet": "Malaysiakini",
        "title": "Caltex, Petron begin goodwill payments to motorists over RON95 engine damage - minister",
        "url": "https://urgent.news/2026/11/05/caltex-petron-begin-goodwill-payments-to-motorists-over-ron95-engine",
        "published": "2026-11-05T04:36:20.000Z"
      },
      {
        "outlet": "New Straits Times",
        "title": "Caltex, Petron begin goodwill payments to motorists over RON95 engine damage",
        "url": "https://urgent.news/2026/11/05/caltex-petron-begin-goodwill-payments-to-motorists-over-ron95-engine-18262197",
        "published": "2026-11-05T06:14:35.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}