{
  "id": 18227107,
  "title": "AI agents meet billable hours as Certinia rethinks services delivery",
  "url": "https://urgent.news/2026/11/04/ai-agents-meet-billable-hours-as-certinia-rethinks-services-delivery",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-04T21:55:39.000Z",
  "source": {
    "name": "SiliconANGLE",
    "slug": "siliconangle",
    "url": "https://siliconangle.com/2026/11/04/professional-services-ai-agents-certinia/"
  },
  "original_language": "en",
  "account": "Certinia Inc. is integrating AI into software solutions used for selling projects, managing staff, delivering work and billing clients. The company's AI capabilities have transformed the professional services industry, which Certinia handles for 7.1 billion operations monthly. Robert Cesafsky, Certinia's COO, believes AI has disrupted the services industry more than the technology sector itself. To help clients excel, Certinia offers AI-powered features such as Veda, an enterprise-grade intelligent operations engine that provides rules-bound, trusted and ROI-focused autonomous workflows. These agents are integrated into existing business workflows to help users work more productively. In July, Certinia acquired Moonnox, an AI-native services delivery platform, which enhances Veda with knowledge graphs, persistent project memory and services-specific agents. This integration allows Certinia to connect client requests with approved scope, staffing requirements, and financial impact, and recommend governed actions for professional review.",
  "summary": "Certinia Inc. is bringing AI into the software firms use to sell projects, assign staff, deliver work and bill clients. AI’s ability to instantaneously draw from a deep well of information and provide guidance in practically any field of expertise has changed the paradigm for professional services. For Certinia Inc., whose business facilitates 7.1 billion […] The post AI agents meet billable…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}