{
  "id": 18187224,
  "title": "Telstra apologises after customers mystified by phantom missed call notifications",
  "url": "https://urgent.news/2026/11/04/telstra-apologises-after-customers-mystified-by-phantom-missed-call",
  "topic": "world",
  "section": "World",
  "published": "2026-11-04T21:10:20.000Z",
  "source": {
    "name": "The Guardian",
    "slug": "the-guardian",
    "url": "https://www.theguardian.com/business/2026/nov/05/telstra-customers-false-missed-call-notifications-apology"
  },
  "original_language": "en",
  "account": null,
  "summary": "Telco blames its MessageBank service and apologises for customer confusion Get our breaking news email , free app or daily news podcast Thousands of Telstra users have reported phantom calls on their mobile devices, with some receiving delayed missed call notifications or voicemails, sometimes days later. The company acknowledged an issue with its MessageBank service on Wednesday night, saying…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "ABC News AU",
        "title": "Telstra customers flooded with 'confusing' missed call notifications",
        "url": "https://urgent.news/2026/11/04/telstra-customers-flooded-with-confusing-missed-call-notifications",
        "published": "2026-11-04T10:54:07.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}