{
  "id": 18156963,
  "title": "Banks should play up human touch to stand out in AI era: fintech CEO",
  "url": "https://urgent.news/2026/11/04/banks-should-play-up-human-touch-to-stand-out-in-ai-era-fintech-ceo",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-04T14:37:15.000Z",
  "source": {
    "name": "Banking Dive",
    "slug": "banking-dive",
    "url": "https://www.bankingdive.com/news/banking-ai-agents-threaten-customer-relationships-human-personetics/873706/"
  },
  "original_language": "en",
  "account": null,
  "summary": "The human channel “is the biggest moat or the biggest differentiator the banks have” versus large language models and AI agents, said the chief executive of Personetics.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}