{
  "id": 18095192,
  "title": "UAE government services improve as Fujairah traffic centre earns 7-star rating",
  "url": "https://urgent.news/2026/11/04/uae-government-services-improve-as-fujairah-traffic-centre-earns-7",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-04T08:46:39.000Z",
  "source": {
    "name": "The National Business",
    "slug": "the-national-business",
    "url": "https://www.thenationalnews.com/news/uae/2026/11/04/uae-government-services-improve-as-fujairah-traffic-centre-earns-7-star-rating/"
  },
  "original_language": "en",
  "account": "The UAE government's latest assessment has hailed the Fujairah Traffic and Licensing Services Centre as the top performer in the nation's services. Awarded a seven-star rating, the centre excelled in user experience, quality and operational efficiency. The assessment, a part of the Global Stars System, evaluated 179 service channels across 27 federal government entities in 2026. Sheikh Mohammed bin Rashid, Vice President and Ruler of Dubai, praised the team for their exemplary work, emphasizing the UAE's vision for government services that match the finest hospitality, procedural accuracy and round-the-clock availability.\n\nThe assessment also noted improvements across various federal government services. Service centres saw a five per cent increase in performance, while digital channels improved by four per cent. The call centre, in particular, saw a significant 13 per cent improvement. Other notable performers include the General Directorate of Identity and Foreigners Affairs in Fujairah and the Customer Happiness Centre in Ras Al Khaimah, both earning six-star ratings. The country's call centre received a five-star rating.\n\nThe Global Star Rating System, launched in 2011, aims to enhance the efficiency of government services by evaluating their speed, smoothness and accessibility. It measures the overall customer experience, ensuring consistent service quality across different channels. The system, which rates centres on a two to seven-star scale based on independent assessments and customer feedback, has assessed over 1,000 service channels since its inception.",
  "summary": "The UAE's latest assessment of government services has recognised a Ministry of Interior centre in Fujairah as the country's top performer. The Fujairah Traffic and Licensing Services Centre has been awarded a seven-star rating. The assessment measures the quality and development of government services based on user experience. Sheikh Mohammed bin Rashid , Vice President and Ruler of Dubai,…",
  "key_points": [
    "Fujairah Traffic Centre earns 7-star rating, top performer in UAE",
    "Global Stars System assesses 179 channels across 27 federal entities",
    "13% improvement in call centre performance, 5% increase overall"
  ],
  "editors_take": "The Fujairah center's top rating signals a successful shift toward prioritizing hospitality and operational efficiency as the federal government pushes for higher standards across all service channels.",
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Arabian Business",
        "title": "Sheikh Mohammed approves new star ratings for UAE Government services",
        "url": "https://urgent.news/2026/11/04/sheikh-mohammed-approves-new-star-ratings-for-uae-government-services",
        "published": "2026-11-04T08:22:44.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}