{
  "id": 18088807,
  "title": "Eight systems, one number: How DVI Group fixed the back office its pandemic boom broke",
  "url": "https://urgent.news/2026/11/04/eight-systems-one-number-how-dvi-group-fixed-the-back-office-its",
  "topic": "health",
  "section": "Health & Medicine",
  "published": "2026-11-04T07:57:24.000Z",
  "source": {
    "name": "e27",
    "slug": "e27",
    "url": "https://e27.co/eight-systems-one-number-how-dvi-group-fixed-the-back-office-its-pandemic-boom-broke-20261104/"
  },
  "original_language": "en",
  "account": "Four years ago, DVI Group's management team sat down for a routine meeting to review sales, finance, delivery, and customer service spreadsheets. Each spreadsheet carried a different number, causing shock and disbelief among the executives. The company, founded in 2002 and specializing in meeting-room technology for video calls, had grown rapidly during the pandemic. In roughly three years, DVI expanded to 10 offices and 300 staff across Singapore, India, Indonesia, the Philippines, Japan, and China. However, this growth came at a cost; each office operated on its own terms, using different ERP systems.\n\nThe team evaluated various ERP solutions, ultimately choosing a system based on flexibility and regional acceptance. The primary challenge was consolidating operations and reconciling discrepancies across systems. A significant issue was inventory management, where each department maintained separate stock records. DVI addressed this by implementing a warehouse management module, which improved accuracy to 80% and addressed previous financial gaps.\n\nThe new system provided visibility into receivables and enabled better decision-making by showing which products and markets were performing. DVI also started using AI to monitor device health in client rooms, reducing the need for manual monitoring. Finance is testing in-house agents to improve customer communication regarding billing and payments. Overall, DVI's consolidation efforts resulted in improved accuracy, strategic decision-making, and cost savings.",
  "summary": "Four years ago, DVI Group’s management team sat down for what should have been a routine meeting. Sales, finance, delivery and customer service each brought a spreadsheet tracking the company’s live contracts. Each spreadsheet carried a different number. “It was shocking,” recalls Tanish Dhillon, General Manager at the Singapore-headquartered audio-visual (AV) integrator. “How are we […] The post…",
  "key_points": [
    "The company expanded to 10 offices and 300 staff globally in three years during the pandemic boom.",
    "Consolidation efforts improved accuracy, decision-making, and resulted in cost savings."
  ],
  "editors_take": "Consolidating fragmented regional software into a single system transforms DVI Group from a collection of disconnected offices into a unified organization capable of making data-driven strategic decisions.",
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}