{
  "id": 18080204,
  "title": "Freshworks Swings To $18 Mn Profit In Q3, Revenue Rises 14% YoY To $245 Mn",
  "url": "https://urgent.news/2026/11/04/freshworks-swings-to-18-mn-profit-in-q3-revenue-rises-14-yoy-to-245-mn",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-11-04T06:16:18.000Z",
  "source": {
    "name": "Inc42",
    "slug": "inc42",
    "url": "https://inc42.com/buzz/freshworks-swings-to-18-mn-profit-in-q3-revenue-rises-14-yoy-to-245-mn/"
  },
  "original_language": "en",
  "account": "The software-as-a-service (SaaS) firm Freshworks reported a strong third quarter of 2026, swinging to an $18.3 million consolidated net profit from a $4.7 million loss the prior year. Revenue surged 14% year-over-year to $245.4 million, up from $215.1 million in Q3 2025. Revenue growth accelerated sequentially by 3.4% to $237.4 million, while net profit rose from $3.2 million to $18.3 million. Expenses fell 4.4% to $181.2 million, driven by a 4.4% decline in operating expenses from $189.6 million to $181.2 million. Freshworks' CEO Dennis Woodside credited the company's strategy of targeting larger customers as a key driver of its quarterly results. New deals involving multiple employee experience products increased by more than 35%, with partners contributing to more than half of Freshworks' new business. The number of customers generating over $100,000 in annual recurring revenue (ARR) climbed 25% to 1,821, while customers exceeding $50,000 in ARR grew 18% to 4,257. Freshworks surpassed the $1 billion ARR milestone after the quarter ended, beating its earlier year-end target. Despite this revenue growth, the company's net dollar retention (NDR) rate remained flat at 104% sequentially, down from 105% a year earlier. Freshworks has been positioning itself as an AI-powered service operations platform, encompassing customer experience, employee experience, and IT service management. The company raised its full-year outlook for 2026, forecasting revenue between $253.5 million and $254.5 million, representing approximately 14% growth. For the full year, Freshworks expects revenue between $965 million and $966 million, indicating a growth of around 15%.",
  "summary": "Nasdaq-listed SaaS company Freshworks swung to a consolidated net profit of $18.3 Mn in the third quarter of 2026 (Q3…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Investing.com",
        "title": "SK Telecom swings back to Q3 profit as revenue rises 13%",
        "url": "https://urgent.news/2026/11/04/sk-telecom-swings-back-to-q3-profit-as-revenue-rises-13",
        "published": "2026-11-04T07:43:48.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}