{
  "id": 1807795,
  "title": "ECG invested GH¢710,965 in infrastructure replacement across Greater Accra – PURC",
  "url": "https://urgent.news/2026/08/18/ecg-invested-gh-710-965-in-infrastructure-replacement-across-greater-1807795",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-18T21:25:00.000Z",
  "source": {
    "name": "Joy Business",
    "slug": "joy-business",
    "url": "https://www.myjoyonline.com/ecg-invested-gh%c2%a2710965-in-infrastructure-replacement-across-greater-accra-purc/"
  },
  "original_language": "en",
  "account": "During the first half of the year, the Electricity Company of Ghana (ECG) invested GH¢710,965 in infrastructure replacement across Greater Accra. The replacements were carried out following complaints from customers and interventions by the Public Utilities Regulatory Commission (PURC) and ECG's commitment to enhancing service delivery. Madam Gifty Bruce-Nelson, the Greater Regional Manager of PURC, disclosed these details in an interview with the Ghana News Agency (GNA) during the Mid-Year Performance Review of the utilities. Out of 986 complaints lodged, 972 were resolved, approximately 99 per cent of the complaints. Most complaints against ECG were related to service quality and billing issues, while those against Ghana Water Company Limited (GWCL) were related to burst pipes and lack of water flow. In response to these concerns, ECG provided credit adjustments totaling GH¢105,273.50 in the first and second quarters, while GWCL made adjustments of GH¢103,352.32 in the first quarter. PURC reviewed the utilities' performance, particularly their response time to complaints, and noted improvements in Greater Accra's regions, including Accra West, Accra East, and Tema.",
  "summary": "The Electricity Company of Ghana (ECG) spent GH¢710,965 to replace damaged meters, poles and transformers in Greater Accra during the first half of the year.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "MyJoyOnline Ghana",
        "title": "ECG invested GH¢710,965 in infrastructure replacement across Greater Accra – PURC",
        "url": "https://urgent.news/2026/08/18/ecg-invested-gh-710-965-in-infrastructure-replacement-across-greater",
        "published": "2026-08-18T21:25:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}