{
  "id": 1807733,
  "title": "ECG invested GH¢710,965 in infrastructure replacement across Greater Accra – PURC",
  "url": "https://urgent.news/2026/08/18/ecg-invested-gh-710-965-in-infrastructure-replacement-across-greater",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-18T21:25:00.000Z",
  "source": {
    "name": "MyJoyOnline Ghana",
    "slug": "myjoyonline-ghana",
    "url": "https://www.myjoyonline.com/ecg-invested-gh%c2%a2710965-in-infrastructure-replacement-across-greater-accra-purc/"
  },
  "original_language": "en",
  "account": "During the first half of the year, the Electricity Company of Ghana (ECG) invested GH¢710,965 in replacing damaged infrastructure across Greater Accra, as reported by the Public Utilities Regulatory Commission (PURC). This expenditure came after complaints from customers and interventions by PURC, reflecting ECG's dedication to enhancing service quality. Madam Gifty Bruce-Nelson, the Greater Regional Manager of PURC, disclosed that 986 complaints were lodged during the first and second quarters, with 972 successfully resolved, approximately 99 percent. These complaints were primarily due to poor service quality and billing discrepancies. PURC attributed the resolution rate to mutual understanding among the parties involved and made credit adjustments in favor of consumers, totaling GH¢105,273.50. The complaints were received via field trips, a toll-free line, phone calls, electronic platforms, and particularly the PURC's WhatsApp line, where 446 complaints were lodged. In response, PURC reviewed key performance indicators for ECG and GWCL, focusing on the five-day resolution period. The utilities demonstrated improved responsiveness in the Accra West, Accra East, and Tema areas, including monitoring activities in various ECG District Offices.",
  "summary": "The Electricity Company of Ghana (ECG) spent GH¢710,965 to replace damaged meters, poles and transformers in Greater Accra during the first half of the year.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Joy Business",
        "title": "ECG invested GH¢710,965 in infrastructure replacement across Greater Accra – PURC",
        "url": "https://urgent.news/2026/08/18/ecg-invested-gh-710-965-in-infrastructure-replacement-across-greater-1807795",
        "published": "2026-08-18T21:25:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}