{
  "id": 18029621,
  "title": "Safaricom explains how customers can report poor network coverage",
  "url": "https://urgent.news/2026/11/03/safaricom-explains-how-customers-can-report-poor-network-coverage",
  "topic": "world",
  "section": "World",
  "published": "2026-11-03T22:22:18.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-how-customers-can-report-poor-network-coverage"
  },
  "original_language": "en",
  "account": "Safaricom has outlined the process for customers experiencing unreliable network coverage to report the issue to the telecommunications provider. Following a complaint from Masare resident Maurine Chebet, the company provided details on how customers can submit their connectivity issues for investigation and resolution. To report the problem, customers should send a complimentary SMS to 5555, including specific information about the location, duration of the issue, type of network challenge, whether it affects voice calls or data services, and a contact number for further clarification. The request followed Chebet's appeal for a network booster near Kipsonoi Health Centre and Kipsonoi High School in Masare, Sotik Sub-County, Bomet County. Safaricom acknowledged the connectivity concerns and indicated a willingness to address the issue by directing Chebet to submit the necessary details via the free SMS service. The company assured that the information provided would assist its network team in identifying and resolving the affected area.",
  "summary": "Safaricom has explained how customers experiencing poor network coverage can report connectivity problems to the telecommunications company for investigation and possible resolution. In a response to a complaint by a resident of Masare, Sotik Sub-County, Bomet County, the company advised customers to send a free SMS to 5555 detailing their network challenges to enable its […]",
  "key_points": [
    "Customers can report poor network coverage via SMS to 5555.",
    "Report includes location, duration, network issue type, and contact number.",
    "Safaricom will investigate and resolve connectivity concerns."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}