{
  "id": 18004981,
  "title": "Roli's second collapse leaves customers chasing orders, refunds, and support",
  "url": "https://urgent.news/2026/11/03/rolis-second-collapse-leaves-customers-chasing-orders-refunds-and",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-11-03T18:57:34.000Z",
  "source": {
    "name": "AppleInsider",
    "slug": "appleinsider",
    "url": "https://appleinsider.com/articles/26/11/03/rolis-second-collapse-leaves-customers-chasing-orders-refunds-and-support"
  },
  "original_language": "en",
  "account": "Roli, the company behind the Lumi Keys, Lumi blocks, and Seaboard keyboards, has collapsed for the second time, leaving owners scrambling for working instruments, refunds, and customer support. The UK insolvency process has already claimed the company twice - the first collapse occurred in 2021 due to pandemic supply chain issues. Following a government Covid-19 relief package, Roli reformed as Luminary Roli in late 2021, reassuring customers that the name change would not cause issues. However, the company has struggled with fulfilling orders and communicating with customers, with some reporting ignored warranty requests and others experiencing missing or incomplete orders, with few chances of a refund. Former CEO Roland Lamb allegedly played a role in the company's decline. As Roli prepares for dissolution, the situation is expected to worsen. Despite the disappointment, some Roli users are developing open-source software to replace the company's products. Those with Roli devices are advised to monitor for software fixes and workarounds.",
  "summary": "Owners of Roli's expensive keyboards are turning to community developers to keep their instruments working as the company falls apart. Roli collapses again, leaving customers without answers Roli, the company behind the Lumi Keys , Lumi blocks, and Seaboard, has collapsed for a second time. And unfortunately for customers, it doesn't seem like the company will rise from the ashes again. It…",
  "key_points": [
    "Roli collapses second time, leaving customers frustrated",
    "Company struggled with orders, communication, refunds",
    "Former CEO Roland Lamb linked to decline"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}