{
  "id": 17983613,
  "title": "GCB Bank’s Customer Experience Chief outlines wellness-driven strategy to deepen customer engagement",
  "url": "https://urgent.news/2026/11/03/gcb-banks-customer-experience-chief-outlines-wellness-driven-strategy",
  "topic": "business",
  "section": "Business",
  "published": "2026-11-03T15:36:25.000Z",
  "source": {
    "name": "Joy Business",
    "slug": "joy-business",
    "url": "https://www.myjoyonline.com/gcb-banks-customer-experience-chief-outlines-wellness-driven-strategy-to-deepen-customer-engagement/"
  },
  "original_language": "en",
  "account": null,
  "summary": "The Chief Marketing, Communication and Customer Experience Officer of GCB Bank PLC, Cynthia Ofori-Dwumfuo, has reaffirmed the Bank’s commitment to enhancing customer experience through wellness initiatives, digital innovation, fraud awareness and improved service delivery as part of efforts to deepen customer engagement and strengthen its customer-centred approach.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Dhaka Tribune Business",
        "title": "Islami Bank holds customer awareness and financial literacy program in Teknaf",
        "url": "https://urgent.news/2026/11/03/islami-bank-holds-customer-awareness-and-financial-literacy-program",
        "published": "2026-11-03T11:45:46.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}