{
  "id": 17902132,
  "title": "Safaricom clarifies hidden cost of call forwarding after customer raises concern",
  "url": "https://urgent.news/2026/11/03/safaricom-clarifies-hidden-cost-of-call-forwarding-after-customer",
  "topic": "world",
  "section": "World",
  "published": "2026-11-03T03:30:44.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-clarifies-hidden-cost-of-call-forwarding-after-customer-raises-concern"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has clarified that customers who activate call forwarding on their mobile lines are charged for calls redirected to another phone number, warning that the service requires sufficient airtime to remain operational. The explanation followed a query by an X user who wanted to know whether forwarding all incoming calls to a different number would […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}