{
  "id": 17887202,
  "title": "Salesforce announces plans to acquire Cresta, a provider of AI-powered contact center automation software; source: Salesforce agreed to pay $2.7B for Cresta (The Information)",
  "url": "https://urgent.news/2026/11/03/salesforce-announces-plans-to-acquire-cresta-a-provider-of-ai-powered",
  "topic": "ai",
  "section": "AI",
  "published": "2026-11-03T01:20:01.000Z",
  "source": {
    "name": "Techmeme",
    "slug": "techmeme",
    "url": "https://www.theinformation.com/briefings/exclusive-salesforce-acquires-startup-cresta-2-7-billion"
  },
  "original_language": "en",
  "account": null,
  "summary": "Salesforce extended its recent shopping spree, announcing on Monday plans to acquire Cresta, a nine-year-old provider of AI-powered contact center automation software.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Techmeme",
        "title": "Insurance software maker Guidewire agrees to acquire Hyperexponential, which makes AI-powered insurance underwriting and pricing software, for $1.7B in cash (Anzar Mehraj/Reuters)",
        "url": "https://urgent.news/2026/11/01/insurance-software-maker-guidewire-agrees-to-acquire-hyperexponential",
        "published": "2026-11-01T04:50:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}