{
  "id": 17819766,
  "title": "Safaricom explains steps to take if you fail to receive M-PESA statement via email",
  "url": "https://urgent.news/2026/11/02/safaricom-explains-steps-to-take-if-you-fail-to-receive-m-pesa",
  "topic": "world",
  "section": "World",
  "published": "2026-11-02T15:38:42.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-steps-to-take-if-you-fail-to-receive-m-pesa-statement-via-email"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has advised M-PESA customers experiencing difficulties receiving their transaction statements in PDF format via email to use its USSD self-service option to generate the documents. The guidance followed a complaint by an X user, Emmanuel Kemei, who said he had tried to generate his M-PESA statement but had not received the PDF. “Hello I […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}