{
  "id": 17788746,
  "title": "Safaricom explains how to reach live agents after complaint over frustrating call process",
  "url": "https://urgent.news/2026/11/02/safaricom-explains-how-to-reach-live-agents-after-complaint-over",
  "topic": "world",
  "section": "World",
  "published": "2026-11-02T11:24:01.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-how-to-reach-live-agents-after-complaint-over-frustrating-call-process"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has explained how customers can reach its human customer care representatives after a subscriber complained that the company’s automated phone system repeatedly redirects callers through self-service options before disconnecting. The complaint was raised on Monday, November 2, 2026, by X user @BabuJaymo, who questioned the difficulty of speaking directly to a customer care agent […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}