{
  "id": 17421626,
  "title": "Humans are still doing the work behind some AI agents",
  "url": "https://urgent.news/2026/10/31/humans-are-still-doing-the-work-behind-some-ai-agents-17421626",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-31T12:00:01.000Z",
  "source": {
    "name": "CNBC",
    "slug": "cnbc",
    "url": "https://www.cnbc.com/2026/10/31/ai-agents-humans-dazzle-duckbill-meta.html"
  },
  "original_language": "en",
  "account": null,
  "summary": "AI agents from startups including Dazzle, Duckbill and Wajo still rely on human workers for calls and other real-world tasks when software falls short.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}