{
  "id": 17412917,
  "title": "Specially Abled Zomato Delivery Agent Climbs Stairs To Deliver Order, Customer Cancels It At Doorstep; Video Goes Viral",
  "url": "https://urgent.news/2026/10/31/specially-abled-zomato-delivery-agent-climbs-stairs-to-deliver-order",
  "topic": "world",
  "section": "World",
  "published": "2026-10-31T13:46:00.000Z",
  "source": {
    "name": "Free Press Journal",
    "slug": "free-press-journal",
    "url": "https://www.freepressjournal.in/viral/specially-abled-zomato-delivery-agent-climbs-stairs-to-deliver-order-customer-cancels-it-at-doorstep-video-goes-viral"
  },
  "original_language": "en",
  "account": "An Instagram post shared by delivery agent Nihir_Rider (@handicapzomatorider) has sparked outrage on social media following a video that depicts his experience as a Zomato delivery partner with a physical disability. The clip shows the agent attempting to deliver an order to a customer's second-floor apartment, despite informing the customer of his inability to climb stairs due to the absence of a lift. The customer reportedly questioned the necessity of the delivery, as the order consisted of a small packet of Maggi for Rs 50. Regardless, the delivery agent proceeded with the attempt, carefully climbing the stairs while carrying the food. However, he discovered that the order had been cancelled upon reaching the customer's doorstep. The video concludes with the agent displaying a screenshot of the cancelled order. The post has garnered over 26.1 million views on Instagram, with netizens expressing their reactions and opinions. Many users commended the delivery agent for his determination and empathy in fulfilling his professional responsibilities despite his physical challenges, while others were disappointed by what they perceived as a lack of consideration from the customer. Some also questioned the role of the person filming the video in helping the agent carry the order upstairs.",
  "summary": "A video featuring a Zomato delivery agent with a physical disability has sparked widespread outrage on social media after he alleged that a customer cancelled an order just as he reached their doorstep. The delivery partner claimed that despite informing the customer about his inability to climb stairs due to the absence of a lift, he was asked to make the delivery. The incident came to light…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}