{
  "id": 1737707,
  "title": "British Gas customer spent seven weeks trying to return £38,611 error",
  "url": "https://urgent.news/2026/08/18/british-gas-customer-spent-seven-weeks-trying-to-return-38-611-error",
  "topic": "culture",
  "section": "Culture",
  "published": "2026-08-18T14:50:45.000Z",
  "source": {
    "name": "Times of India",
    "slug": "times-of-india",
    "url": "https://timesofindia.indiatimes.com/world/uk/british-gas-customer-claimed-300-for-solar-power-but-received-38611-59-by-mistake-she-spent-seven-weeks-trying-to-give-it-back/articleshow/133324564.cms"
  },
  "original_language": "en",
  "account": null,
  "summary": "A British Gas customer experienced an astonishing seven-week ordeal due to a clerical error resulting in a £38,000 overpayment. The lack of clear recovery procedures from customer service compounded the issue. Similarly, another homeowner faced bizarre phantom gas bills lingering for months after the removal of their meter. These situations underscore significant administrative shortcomings…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}