{
  "id": 17375074,
  "title": "Airtel Nigeria rolls out Open Network initiative to address service quality issues",
  "url": "https://urgent.news/2026/10/31/airtel-nigeria-rolls-out-open-network-initiative-to-address-service",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-10-31T09:13:51.000Z",
  "source": {
    "name": "Nairametrics",
    "slug": "nairametrics",
    "url": "https://nairametrics.com/2026/10/31/airtel-nigeria-rolls-out-open-network-initiative-to-address-service-quality-issues/"
  },
  "original_language": "en",
  "account": "Airtel Nigeria has introduced an Open Network initiative to enhance service quality and transparency for its customers. Through the MyAirtel app, subscribers can now access real-time information about network infrastructure in their areas, monitor site statuses, and report service issues directly. This technology-driven approach aims to improve customer engagement, identify network problems more accurately, and allocate funds to areas with the greatest needs. Airtel Nigeria's Managing Director and CEO, Dinesh Balsingh, emphasized the growing reliance Nigerians place on mobile connectivity for various aspects of daily life, including business, education, and communication. The initiative allows customers to report challenges such as poor voice call quality, slow internet speeds, lack of internet access, and video buffering, providing details like the affected phone number, location (indoors or outdoors), and the duration of the problem. Airtel's technical teams will use this information to investigate complaints and implement appropriate interventions. The Open Network feature is accessible to subscribers through the Quick Actions section in the MyAirtel app. The platform utilizes a color-coded system to categorize network sites: red for active sites serving locations, blue for sites undergoing upgrades, and black for planned sites yet to be operational. The initiative aligns with the Nigerian Communications Commission's (NCC) focus on transparency and consumer empowerment, with NCC Executive Vice Chairman Dr. Aminu Maida welcoming the move and urging operators to bridge the gap between infrastructure investments and improved services in customers' locations. However, Maida cautioned that locating a network site near a subscriber does not guarantee improved connectivity, citing factors like congestion, transmission constraints, and other technical issues. The move comes amid ongoing concerns about telecommunications service quality in Nigeria, with operators facing pressure to enhance network performance as demand for mobile services increases.",
  "summary": "Airtel Nigeria has launched an Open Network initiative that will allow subscribers to view network infrastructure around their locations, monitor the status of network sites and report service quality issues directly through the MyAirtel app. The initiative aims to improve transparency, strengthen customer engagement, and help the telecommunications operator identify network problems more…",
  "key_points": [
    "Airtel Nigeria launches Open Network initiative for service quality improvement.",
    "MyAirtel app enables subscribers to report service issues with location and duration.",
    "Initiative aligns with NCC's transparency goals, but technical factors also impact connectivity."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}