{
  "id": 17319959,
  "title": "The support case of a customer who said that all they could see was a black screen",
  "url": "https://urgent.news/2026/10/31/the-support-case-of-a-customer-who-said-that-all-they-could-see-was-a",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-10-31T01:01:21.000Z",
  "source": {
    "name": "Lobsters",
    "slug": "lobsters",
    "url": "https://devblogs.microsoft.com/oldnewthing/20261029-00/?p=112808/"
  },
  "original_language": "en",
  "account": "A customer reported an issue where their PC only displayed a black screen, even after the operating system had finished starting up. This phenomenon was classified as a \"black screen LPBH\" failure, which was recorded by the emergency kernel dump. The team responsible for analyzing these failures consisted of specialists who had been involved in the evolution of Windows for over three decades. One customer had set up a goth-themed desktop, with all colors set to black. This configuration made it difficult for the user to see anything on the screen. The support engineer likely resolved the issue by booting into MS-DOS, editing the win.ini file, and restoring the default system colors.",
  "summary": null,
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}