{
  "id": 17272037,
  "title": "TFI chief Bedard rips into its US LTL operations, promises change",
  "url": "https://urgent.news/2026/10/30/tfi-chief-bedard-rips-into-its-us-ltl-operations-promises-change",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-30T18:31:44.000Z",
  "source": {
    "name": "FreightWaves",
    "slug": "freightwaves",
    "url": "https://www.freightwaves.com/news/tfi-chief-bedard-rips-into-its-us-ltl-operations-promises-change"
  },
  "original_language": "en",
  "account": "Alain Bedard, CEO of TFI International, harshly criticized the company's U.S. less-than-truckload (LTL) operations in a recent earnings call. He referred to some practices as \"stupid,\" despite previously expressing optimism about the segment following the acquisition of UPS Freight in 2021. The recent poor performance of TFI's LTL operations compared to its Truckload segment was a primary concern. Bedard announced that a new manager would be brought in to address the situation, though he did not disclose the individual's identity. He described the U.S. LTL operations as \"a rock in my shoe\" and stated that the company needed management to take action. The U.S. LTL operating ratio (OR) was 91.3% in the third quarter, with Bedard explaining that the Canadian operation was performing better, with an OR closer to 97, while the U.S. operation was around 75. Bedard compared the U.S. LTL OR to other carriers, such as Old Dominion Freight Lines (ODFL) at 71.5% and XPO Logistics (XPO) at slightly over 80%. He emphasized that the key to improvement would be Hercules Forwarding, a non-union operation recently acquired by TFI for about 1,000 LTL shipments per day. Bedard acknowledged challenges in changing the \"density and weight\" issues in the U.S. LTL operations, noting that the average mileage driven between stops in the U.S. package and delivery operation was about twice that of the Canadian operation. The new manager, hired since October 1 and previously retired from an industry peer, is expected to help drive change, but Bedard emphasized the need for more team members to make significant progress.",
  "summary": "Alain Bedard, the CEO of TFI International, had been highly critical of his company’s U.S. LTL operations back in 2024, at one point referring to some of its practices as “stupid.” As recently as April, he was far more optimistic about the segment that was built largely through the TFI acquisition of UPS Freight in […] The post TFI chief Bedard rips into its US LTL operations, promises change…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}