{
  "id": 17191652,
  "title": "Wrong Paybill M-Pesa reversals: Why Safaricom leaves customers to chase refunds themselves first",
  "url": "https://urgent.news/2026/10/30/wrong-paybill-m-pesa-reversals-why-safaricom-leaves-customers-to",
  "topic": "world",
  "section": "World",
  "published": "2026-10-30T06:46:52.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/news/wrong-paybill-m-pesa-reversals-why-safaricom-pulls-back-and-leaves-customers-to-chase-refunds-themselves"
  },
  "original_language": "en",
  "account": null,
  "summary": "Customers who mistakenly send money to the wrong Paybill number are being directed to contact the recipient or business owner themselves to initiate a refund, rather than having Safaricom’s customer care team handle the follow-up directly. The issue emerged after a customer questioned Safaricom over its approach to handling mistaken Paybill transactions, arguing that customers […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}