{
  "id": 17184454,
  "title": "Safaricom explains what customers should do when Zuri fails to resolve complaints",
  "url": "https://urgent.news/2026/10/30/safaricom-explains-what-customers-should-do-when-zuri-fails-to",
  "topic": "world",
  "section": "World",
  "published": "2026-10-30T05:13:14.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-what-customers-should-do-when-zuri-fails-to-resolve-complaints"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has advised customers struggling to resolve complaints through its Zuri chatbot to privately submit their transaction details for further checks, following a subscriber’s appeal for help reaching a human customer care agent over a suspicious M-Pesa transaction. The guidance followed a Facebook exchange in which a customer, Marvel Ruanza Rayvon, asked how to speak […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}