{
  "id": 17167301,
  "title": "Hotels: Disruption at the Reception Desk: Why Hotels Are Becoming Increasingly Digital",
  "url": "https://urgent.news/2026/10/30/hotels-disruption-an-der-rezeption-warum-hotels-immer-digitaler-werden",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-30T03:00:00.000Z",
  "source": {
    "name": "Handelsblatt",
    "slug": "handelsblatt",
    "url": "https://www.handelsblatt.com/unternehmen/dienstleister/hotels-warum-hotels-immer-digitaler-werden/100241854.html"
  },
  "original_language": "de",
  "account": "Martin Kemmer, a software expert and entrepreneur, has opened the Hey Lou Hotel in Monheim am Rhein, between Cologne and Düsseldorf, in 2024. As a former E-commerce and Web-Development agency founder, Kemmer brings a unique perspective to the hotel industry, with a focus on digital processes. He claims that 90 percent of the hotel's processes are automated, putting it at the forefront of the industry. The hotel's unassuming exterior and interior belie its status as one of Germany's most digital hotels. Kemmer's approach may be the future of the hotel industry, but its implications for other hoteliers and their guests remain to be seen.",
  "summary": "The hotel industry is traditionally shaped. But this is changing: More and more new providers are focusing on strong digitalization. What does this mean for operators and guests?",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}