{
  "id": 17095985,
  "title": "Beyond premiums: Why insurers must put customers first",
  "url": "https://urgent.news/2026/10/29/beyond-premiums-why-insurers-must-put-customers-first",
  "topic": "business",
  "section": "Business",
  "published": "2026-10-29T16:00:00.000Z",
  "source": {
    "name": "Business Daily Africa",
    "slug": "business-daily-africa",
    "url": "https://www.businessdailyafrica.com/bd/opinion-analysis/columnists/beyond-premiums-why-insurers-must-put-customers-first-5651036"
  },
  "original_language": "en",
  "account": null,
  "summary": "A convenient purchase followed by a frustrating, opaque claims process undermines trust.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}