{
  "id": 17049637,
  "title": "Oracle thinks AI could fix your customer service problems before you even know they exist",
  "url": "https://urgent.news/2026/10/29/oracle-thinks-ai-could-fix-your-customer-service-problems-before-you",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-29T10:53:16.000Z",
  "source": {
    "name": "TechRadar",
    "slug": "techradar",
    "url": "https://www.techradar.com/pro/oracle-thinks-ai-could-fix-your-customer-service-problems-before-you-even-know-they-exist"
  },
  "original_language": "en",
  "account": "Oracle believes artificial intelligence can help businesses address customer service issues before customers even realize there's a problem. The company unveiled a new set of AI-powered applications at its recent AI World conference, designed to proactively identify and resolve problems before they escalate into complaints. These applications, developed using Oracle's Fusion Claw system, aim to monitor early signs of potential issues and recommend corrective actions while keeping human oversight in place for critical decision-making. The Service Health Check application, one of the new offerings, is capable of detecting emerging customer service problems and investigating the root causes to provide recommendations. By adopting this proactive approach, businesses can potentially tackle recurring issues before they affect a larger customer base, leading to improved overall customer satisfaction. The shift towards proactive customer service could also streamline business operations, allowing human workers to focus on revenue generation and other strategic initiatives instead of spending significant time monitoring performance dashboards and investigating patterns. Oracle's SVP of Applications Development, Kartik Raghavan, explained that the company launched these agentic tools to help business leaders connect customer demand with enterprise capacity in a timely manner to effectively deliver on customer commitments and turn growth strategies into actionable opportunities.",
  "summary": "Oracle wants to unlock the power of your data to analyze trends and identify complaints before customers even complain.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}