{
  "id": 17026411,
  "title": "Fibre account deactivated? Safaricom explains how to get a new one and claim refund",
  "url": "https://urgent.news/2026/10/29/fibre-account-deactivated-safaricom-explains-how-to-get-a-new-one-and",
  "topic": "world",
  "section": "World",
  "published": "2026-10-29T06:44:03.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/fibre-account-deactivated-safaricom-explains-how-to-get-a-new-one-and-claim-refund"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom Fibre customers whose accounts are deactivated can apply for new accounts, while customers who made payments that were not reflected in their accounts can submit transaction details for follow-up and possible reversal, according to the telecommunications company. The clarification came after a customer complained on social media about losing internet connectivity despite allegedly…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}