{
  "id": 16934095,
  "title": "California Puts a 15-Minute Clock on AI Customer Service Handoffs",
  "url": "https://urgent.news/2026/10/28/california-puts-a-15-minute-clock-on-ai-customer-service-handoffs",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-28T17:28:59.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/news/artificial-intelligence/2026/california-puts-15-minute-clock-ai-customer-service-handoffs/"
  },
  "original_language": "en",
  "account": null,
  "summary": "It’s fairly common in the age of artificial intelligence and agents for AI to handle routine customer service faster and cheaper than a call center, but the customer on the other end can get stuck in a loop of menus and canned answers with no way to reach a person. Starting Jan. 1, 2027, a […] The post California Puts a 15-Minute Clock on AI Customer Service Handoffs appeared first on PYMNTS.com .",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}