{
  "id": 16932440,
  "title": "How Twilio is reinventing customer service for the AI era",
  "url": "https://urgent.news/2026/10/28/how-twilio-is-reinventing-customer-service-for-the-ai-era",
  "topic": "ai",
  "section": "AI",
  "published": "2026-10-28T16:47:38.000Z",
  "source": {
    "name": "Fast Company",
    "slug": "fast-company",
    "url": "https://www.fastcompany.com/91631613/how-twilio-is-reinventing-customer-service-for-the-ai-era"
  },
  "original_language": "en",
  "account": null,
  "summary": "Sidharth Ramsinghaney, director of strategy and operations at Twilio, explains how AI can create seamless customer experiences across calls, texts, and chatbots—and why customer obsession remains key to innovation.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}